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This week at Dreamforce, a large cloud computing event sponsored by Salesforce.com, customer service company Genesys will announce a new application for use on the Salesforce.com application platform. The company hopes to leverage their customer service experience for Salesforce.com's extraordinarily large customer relationship management platform.
The application, called Genesys Connect for Service Cloud, will integrate with the Salesforce.com platform to allow for voice and multi-social network customer service capabilities. The application also features pre-defined templates that can be used or modified for different customer service applications.
“It’s a new day for Genesys,” said Michael McBrien, General Manager of the new Genesys Cloud Connect Business Unit in a press release. “For more than 20 years, Genesys has worked with the largest and most sophisticated enterprises in the world to transform their customer service, while simultaneously saving them money – lots of money. With Genesys Connect for Service Cloud, we are taking these insights and combining them with Salesforce and a cloud delivery model to create a solution that is profoundly powerful, yet easy to deploy and simple to use.”
“Today, building great customer connections is paramount and a key differentiator to standing out in a competitive marketplace," said Tony Kavanagh, vice president of Marketing, Service Cloud for salesforce.com in the release. "Genesys, and its 20+ years of customer service experience, brings unique voice and customer experience capabilities to the Service Cloud, helping enterprises better connect with customers."
