Despite telecommunications developing in leaps and bounds, and significant numbers of cloud-based telephony solutions available to businesses, the vast majority of small businesses still amazingly use a traditional PABX system. Perhaps it’s because software-based telephone systems tend to be difficult to deploy or perhaps it’s because standard PABX is a known, and hence comfortable, option. True there is increasing use of solutions like Skype and, to a lesser extent, Google Voice, but these are generally adjuncts to regular phone systems rather than replacements.
Communications vendor Voxox is looking to change that. The company builds unified communications solutions for both consumers and businesses. For businesses Voxox provides hosted IP-PBX and SIP trunking, while for consumers Voxox offers similar solutions to Skype and
The company is making a concerted effort in the small business space (which it defines as one to 10 employee shops) and is delivering a solution that covers the majority of small business telephony needs - international extensions, toll free numbers, voicemail transcription, call screening, call recording, web callback alongside the expected voice, fax and messaging. Voxox’s Cloud Phone SMB product aims to remove the necessity for business people using a personal cell phone for business communications, allowing business communications to be delivered across different devices.
I’ve long said that Google Voice could be a game changer for SMB telecoms, if Google would only commit to it deeply. Unfortunately it isn’t supported in many countries, and its execution is somewhat lacking in elegance. Trying to set up Google Voice and use it on an ongoing basis is a frustrating task indeed. Despite this fact, the benefits that Google Voice brings sees lots of businesses use it – it’s cheap and (when it works) it adds real value. SO imagine a similar solution that was actually marketed by a company whose core focus is telephony…
As I said before, telephony is sadly lacking around market penetration for innovative products, hopefully Voxox’s new focus helps change that.
